Glenn Hoddle Academy: Privacy Policy

1. Introduction
This privacy policy sets out how the Glenn Hoddle Academy (“We”) uses and protects any information that you provide to us when you use this website.

The Glenn Hoddle Academy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The Glenn Hoddle Academy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We will, where appropriate, notify you of any changes by email.

This policy is effective from 19 January 2012.

2. What we collect
We may collect the following information:

• Personal details such as name and affiliation.
• Contact information including email address.
• Demographic information such as nationality, location, preferences and interests.
• Information necessary for the processing of admissions to courses run by the Glenn Hoddle Academy and the support of students participating in such programmes.
• Other information relevant to customer surveys and/or services offered.

The above will include information that you provide at the time of registering to use our site, submitting forms, posting material, requesting further services or subscribing to any service offered by us on our site. We might also request further information should you report a problem with our site.

We will keep a record of:

• Any correspondence if you should contact us.
• Details of the resources you access and your visits to our site.
• Details of transactions you may carry out through our site and of the completion of your orders.

3. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Provision of services for applicants and students on our courses.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new courses, products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

4. Security and the storage of data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have endeavoured to put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any data that we collect from you may be transferred to a destination outside the European Economic Area (EEA) for storing and processing. This data may be processed by staff outside the EEA working for us or for a reputable service provider. In submitting your personal data, you agree to such a transfer and the storing and processing of your data in this way.

We will do our best to protect your personal data. However, the transmission of information over the internet and the electronic storage of data are not entirely secure and we cannot guarantee the security of data transmitted to our sites. Any transmission of data is at your own risk.

5. IP addresses and cookies
We may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually. This information includes your IP address where available, operating system and browser type, for system administration and to report anonymous, collective information about visitors to our site to our advertisers.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• you may opt out of receiving information about our products and services at any time by emailing us at info@glennhoddleacademy.com;
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to your information being passed to third parties for direct marketing purposes or for us to send you promotional information about third parties which we think you may find of interest. Your data will not be used in this way unless this opt-in box is ticked. In all cases, details of those under the age of 18 will be not be disclosed.

8. Disclosure of information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Circumstances under which disclosure may be necessary include:

• A sale of our business or its assets, in full or in part, to a third party.
• Protection of the rights, property and safety of our customers or others, or to enforce the terms of use for our site.
• The reduction of credit risk and fraud protection.
• A request from legal or regulatory authorities, government or security agencies.

9. Access to information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the Glenn Hoddle Academy, 11 Laura Place, Bath, BA2 4BL (email: info@glennhoddleacademy.com).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact
We welcome any questions, comments or requests in connection with this privacy policy. Please email info@glennhoddleacademy.com.

Policy updated: 19 January 2012